SHIPPING & RETURNS
Shipping Policy
The timing of shipment varies between garments and accessories. For our garments it takes 7 to 12 weeks for orders to be shipped. If production moves faster we will send an email saying that your order has been fulfilled and is on its way. Accessories and scarves are shipped to order. When you place your order it is packed and shipped within 24 to 72 business hours. We will send you an email if there are any issues!
We offer international and domestic shipping. For international shipping, please be sure to change the country of origin for the establishment of shipping cost.
Return & Exchange Policy
Made to Order
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Within 30 days of receiving an order if the customer is not satisfied with the fit of her garment we will pay for shipping and tailor the garment in our studio for one complimentary adjustment. We will first do one exchange for a bigger or smaller size if that is needed before any tailoring (take in waist, hem, shoulder seam, sleeve length).
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If tailoring is needed after the first return the customer must contact us after the change of size for a video call and discussion of cost. The video call will require pictures of customers in the garment to see the issue of fit. This is only applicable to garments that are undamaged and have the original tags on it. We always will do a thorough quality inspection before shipping it to you.
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Made to measure (custom)
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Within 30 days of receiving your order, if you are not satisfied with the fit of your garment, we will pay for shipping and tailor the garment in our studio for one complimentary adjustment.
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If it is a return, half of the price will be sent back to the customer including shipping and taxes. Litany keeps half since we cannot sell the garment to anyone else as it has been made to the customer’s size. We will pay for the return shipping. We reserve the right to require the customer to return the garment in order to receive their refund of half the retail price.
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The following edits are free with shipping included: adjusting a hem, replacing a broken zipper, shortening/lengthening zippers, adjusting a pocket too low or high, too small of a pocket opening, tacking, button missing or loose.
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For more significant tailoring that requires a rework of the pattern (ex: adjusting waist, sleeve placement, sleeve tighten or loosen, darts added or opened, bust tightened or loosened), we reserve the right to change 20% to 35% of the original price plus shipping based on our review of customer’s tailoring needs. We will video call with the customer and discuss the price after evaluating the garment.